The Nash Joint Replacement Center is defined not by a building or a wing of the hospital. Our center is a service consisting of a passionate and highly-skilled health care team devoted to providing remarkable services for our joint replacement patients. Our philosophy of care encompasses Empowerment, Expertise and Effectiveness.
Patients and their coaches are considered team members. We value their input and aspire to meet their individual goals. Patients are actively engaged in their plan of care and we will respond to their needs immediately. Staff is expected to be self-motivated, serve as effective team members and be positive influences on every patient. Empowerment is critical in establishing a distinctive attitude of customer service.
We will provide high quality care in an inviting environment. Each member of our team will possess the professional skills and experience to meet the service needs of our patients. Our expertise must include the ability to listen, be compassionate and provide superior patient and family education. We will treat everyone with respect and dignity.
Our desire is for patients to meet their physical and functional goals. We track outcomes to measure quality and program efficiency. We have a high regard for patient and employee satisfaction and have processes in place to ensure we are meeting and exceeding expectations. We welcome feedback and will use it for performance improvement.
Every team member will embrace this philosophy. We realize that joint replacement surgery is an elective surgery and patients can choose among many providers. We want to be the center of choice and recognized leader in our community and surrounding areas.